Privacy Policy

Last updated: 10/5/2025

This Privacy Policy explains how ElectricQ ("we", "us", or "our") collects, uses, discloses, retains, and protects information when you use our application and services. This policy is designed to meet Google Play requirements, including clear disclosure of data practices and user controls.

Information We Collect

  • Location (approximate and/or precise): To show nearby EV charging stations and display your location on maps, with your device permission.
  • Account identifiers: Email address and (optional) phone number to create your account, verify identity, and send essential communications.
  • App activity and device info: Basic diagnostics and usage (e.g., feature interactions, crash/bug reports, device type) to improve performance and reliability.

Why We Collect Your Data (Purposes)

  • Core functionality: Provide search and navigation for EV stations (e.g., via Google Maps).
  • Account and service communications: Send important notifications (e.g., verification, security alerts). Some messages may be delivered via Firebase services.
  • Analytics and improvement: Understand usage to enhance features, stability, and safety.

Data Handling and Sharing

We process data to operate and improve our services. We may integrate with third-party providers such as Google Maps and Firebase to enable maps, notifications, and analytics. These providers may process data in accordance with their own privacy policies. We do not sell personal information. We share data only as necessary to provide the service, comply with law, protect rights and safety, or with your consent.

Data Retention

We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law. When no longer needed, we take steps to delete or anonymize the data.

User Controls and Choices

  • Permissions: You can enable/disable location permissions in your device settings at any time. Disabling precise location may limit certain features.
  • Access and updates: You may request access to or correction of your account information by contacting us.
  • Account deletion: You can request deletion of your account and related data using the form below or by contacting us directly.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.

International Data Transfers

Our service providers may process data in countries other than your own. Where applicable, we use appropriate safeguards to protect your information in accordance with relevant laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the "Last updated" date above. Material changes will be highlighted within the app or site where appropriate.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or your personal data, contact us:

Request Account Deletion

Submit a request to permanently delete your account and associated data. We will verify your email and process the request as described in our policy below.